Support

MK Standard provides media organizations with a level of support that is designed to ensure business continuity and is aimed at supporting MediaKind’s box products as well as small scale system deployments. Providing global access to MediaKind’s service centre, direct access to a best in class incident management system and commitment against KPIs, MK Standard is a sensible support solution for media organizations looking to insure against product issues as well as having fast access to experienced media engineers.

Complimenting the entitlements offered in MK Standard, MK Advanced provides an enhanced level of support KPIs, with higher levels of commitments towards our customers operational needs, as well as platform evolution. MK Advanced is aimed at supporting MediaKind’s more comprehensive system deployments.

MK Premium is the highest level of support offered by MediaKind. Building on the foundation of the two lower levels of support, MK Premium provides the highest service levels and KPIs, and the highest level of access to MediaKind’s support experts, ensuring all aspects of operational complexities are covered. MK Premium is the complete offering and is designed for supporting MediaKind’s most comprehensive customers and solutions.